Refund Policy
This policy covers both things we sell: the one-off 1 Search ($1.99) and The Sunday Answer subscription ($14.99 per week, first week free). It forms part of our Terms of Service.
If something has gone wrong with your order, email info.wefindcheater@gmail.com and tell us your order number. We answer every message.
Searches
Before your report is sent, you get a full refund. No questions. Email us within 5 hours of ordering, or at any point before the report reaches you, and we will cancel the order and refund it in full.
If your report never arrives, you get a full refund. If you do not receive your report, check your spam folder first, then email us. If we cannot deliver it, you get your money back.
After your report has been delivered. A search is a digital service that is performed and delivered immediately, so once the report is in your inbox it has been supplied in full and is not normally refundable.
Two exceptions, and we apply them generously:
- We got it wrong. If the report is inaccurate, incomplete, or does not reflect the details you
- You were charged incorrectly. Duplicate charges, a wrong amount, or a charge you did not
submitted, tell us and we will re-run it free or refund you.
authorise are always refunded in full.
An empty result is not a faulty result. "We found nothing" is a legitimate outcome of a search that ran correctly, and it is frequently the outcome people are hoping for. It is not grounds for a refund on its own. You also get one free rescan within 7 days if you want to check again.
The Sunday Answer subscription
Cancel at any time. Sign in at wefindcheater.com/account and cancel in one click, or email info.wefindcheater@gmail.com and we will do it for you. No phone call, no retention process.
Cancel during the free week and you are never charged. The first week costs nothing. If you cancel before it ends, no payment is taken at all.
After a weekly charge. Cancelling stops all future charges. The week you have already paid for runs to its end, and we do not pro-rate part-weeks.
If you did not realise you had subscribed. Email us and we will refund the most recent charge and cancel the subscription. We would rather refund you than have you dispute it with your bank.
EU and UK customers
If you are a consumer in the EU or UK, you normally have 14 days to withdraw from a distance contract without giving a reason.
For digital services delivered immediately, that right ends once the service has been fully performed. By asking us to run your search straight away, you consent to it starting immediately and acknowledge that you lose the 14-day withdrawal right once the report has been delivered. This is the standard position for digital content supplied on demand.
The withdrawal right is unaffected for The Sunday Answer subscription until the first paid week begins, and your statutory rights where a service is faulty or not as described are unaffected in all cases.
How refunds are paid
Approved refunds go back to the original payment method within 3 to 5 business days. Your bank may take a further few days to post the credit. We do not charge any processing fee for a refund.
Before you contact your bank
If you think a charge is wrong, please email us first. We can usually resolve it the same day, and a refund from us is faster than a chargeback. If a charge on your statement looks unfamiliar, note that charges from us appear as SP WFC SEARCH, not as "WeFindCheaters".
Contact
MIVIN LLC
8 The Grn, Ste R, Dover, DE 19901, United States
info.wefindcheater@gmail.com